Support

Help with setup, monitoring questions, alerts, billing, and account issues.

Need help getting started?

The fastest way to get value from Uptime Monitor is to create your first monitor and confirm where alerts should be sent.

  • Create a monitor for your main website or host
  • Confirm the alert email on that monitor
  • Open the monitor report page to review status and history
  • Use Manage Plan if you need more monitors or advanced features

Contact support

For account help, billing questions, or product issues, reach out and include as much detail as possible.

Support Email
In-app feedback
Logged-in users can submit feedback directly from the dashboard.
Helpful details include the monitor name, target URL or host, approximate time of the issue, and any error message shown.

Common questions

Where do alerts go?

Alerts default to your account email unless you set a different alert email on a specific monitor.

What counts as a monitor?

Each website URL, hostname, or IP you track counts as one monitor.

What happens if I downgrade or cancel?

Plan changes and upgrades apply immediately. Cancelling to Free is scheduled for the end of the current billing period.

Can I monitor SSL and domain expiration?

Yes. SSL and domain visibility are available on supported paid tiers.

Can I test whether alerts are working?

Yes. On the monitor report page, you can send a test alert to confirm your alert email path is working.

How often are checks run?

Check frequency depends on your plan and the interval configured on each monitor.

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